Contents
01
Scope
This Privacy Policy applies to personal information that NEXTGEN Media ("NEXTGEN Media", "we", "us" or "our") collects through thenextgenmedia.com (the "Website"), through email, messaging and social media, and while providing our website design, social media management, advertising and related services (the "Services").
By using the Website or contacting us, you confirm that you have read this policy. If you do not agree with it, please do not use the Website or send us personal information.
02
Who we are
NEXTGEN Media is a digital agency working with businesses in the United States, the United Kingdom, the Gulf region and Pakistan. Under applicable data protection law, we are the controller of the personal information described here, except where we handle information on behalf of a client (see section 12).
For any privacy matter, email hello@thenextgenmedia.com.
03
What we collect
Information you give us
- Enquiry details. Your name, email address, website or social media handle, the services you are interested in, and anything you write to us through the contact form, email or social media.
- Business and project information. Details you share when you work with us, such as your company name, role, phone number, billing details, brand assets, and any account access or permissions you grant us.
- Communications. Our emails and messages with you, and notes from calls or meetings.
Information collected automatically
When you visit the Website, standard technical information is recorded, which may include your IP address, browser and version, device type, operating system, the page that referred you, the pages you view, and the date and time of your visit. We use it in aggregate to understand how the Website is used, keep it secure and improve its performance.
Information from other sources
We may collect business contact details, such as a company name, business email address, business phone number or public social media profile, from public sources, business directories and professional networks. We use these to identify and contact businesses that may benefit from our Services.
We do not ask for sensitive information. Please do not send us details about health, religion, ethnicity, political views, biometrics or other special categories of data. If we receive such information by mistake, we delete it.
04
How we use it
We use personal information only for the purposes below. Where laws such as the EU GDPR or UK GDPR apply, each purpose relies on the legal basis shown.
| Purpose | Information used | Legal basis |
|---|---|---|
| Reply to your enquiry | Enquiry details, communications | Legitimate interests; steps you request before a contract |
| Prepare proposals and deliver our Services | Business and project information, communications | Contract |
| Send project updates, invoices and service notices | Contact and billing details | Contract; legal obligation |
| Contact businesses about relevant services | Business contact details | Legitimate interests |
| Run, secure and improve the Website | Technical information | Legitimate interests |
| Prevent fraud, spam and abuse | Technical information, enquiry details | Legitimate interests |
| Meet legal, tax and accounting duties | Contract and billing records | Legal obligation |
| Establish, exercise or defend legal claims | Relevant records | Legitimate interests |
Where we rely on legitimate interests, we only proceed when those interests are not outweighed by your rights and freedoms. Where we rely on consent, you can withdraw it at any time, and the withdrawal does not affect processing carried out before it. We will not use your information for a new, unrelated purpose without telling you first and, where the law requires, asking for your consent.
07
International transfers
We work across several countries, and our team and service providers may be located outside the country where you live, including in countries with different data protection laws. When we transfer personal information internationally, we protect it with appropriate safeguards, such as adequacy decisions or standard contractual clauses, where these are required.
08
How long we keep it
We keep personal information only as long as we need it for the purposes above, including legal, tax and accounting requirements. Then we delete it securely or anonymise it.
| Information | How long we keep it |
|---|---|
| Enquiries that do not become projects | Up to 24 months after our last contact |
| Client and contract records | For the relationship, then as long as the law requires or as needed to resolve disputes and enforce agreements |
| Business contact details used for outreach | Until you ask us to delete them or they are no longer relevant |
| Technical and analytics data | Kept in aggregated or anonymised form wherever possible |
09
Security
We use technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration and disclosure. They include encrypted HTTPS connections across the Website, access limited to the people who need it, careful handling of any account access you grant us, and reputable service providers.
No method of sending or storing data over the internet is completely secure, so we cannot guarantee absolute security. If a security incident affects your personal information, we will notify you and the relevant authorities where the law requires.
10
Your rights
Depending on where you live, you may have the following rights over your personal information.
Access
Get a copy of the information we hold about you.
Correction
Have inaccurate or incomplete information fixed.
Deletion
Ask us to delete your information.
Restriction
Limit how we use your information.
Objection
Object to processing based on legitimate interests, including outreach.
Portability
Receive your information in a structured, machine-readable format.
Withdraw consent
Withdraw consent at any time where we rely on it.
Complain
Complain to your local data protection authority. We would welcome the chance to resolve it first.
California and other US states
You may have the right to know what personal information we collect, use and disclose, to have it deleted or corrected, and to opt out of its sale or sharing. We do not sell personal information or share it for cross-context behavioural advertising, and we will never treat you differently for using your privacy rights.
How to make a request
Email hello@thenextgenmedia.com. We may need to confirm your identity first. We reply within the time the law requires, and in any case within 30 days. Requests are free unless they are clearly unfounded or excessive.
11
Business outreach
We may contact businesses by email, phone or direct message about services that may be relevant to them, in line with the laws on business-to-business communication. Every outreach message says who we are and how to stop hearing from us.
To opt out, reply "unsubscribe", follow the instructions in the message, or email hello@thenextgenmedia.com. We then keep your details on a suppression list for the sole purpose of not contacting you again. Opting out does not stop service messages about an active project.
12
Client data
While delivering our Services, we may handle personal information for our clients, such as audience data in advertising accounts, enquiries sent through websites we build, or followers and messages on social media pages we manage. In these cases we act as a processor or service provider. We use the information only on our client's documented instructions and keep it confidential. The client is responsible for that information and its own privacy policy applies, so please contact that business with any questions about it.
13
Children
The Website and Services are for businesses and are not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has sent us personal information, contact us and we will delete it promptly.
14
Other websites
The Website links to other websites and platforms, such as Instagram. We are not responsible for their content or privacy practices, and this policy does not apply to them. Please read their privacy policies before giving them personal information.
15
Automated decisions
We do not make decisions with legal or similarly significant effects about you based solely on automated processing, including profiling.
16
Changes
We may update this policy to reflect changes in our practices, our Services or the law. When we do, we change the "Updated" date at the top of this page and, for material changes, take reasonable steps to let you know.
17
Contact
Questions, concerns or requests about this policy or your personal information go to one place.
NEXTGEN Mediahello@thenextgenmedia.com
Contact us